Privacy Policy

The Creative Cure respects your privacy and is committed to protecting the personal information you provide when using this website or accessing my services.

This Privacy Policy explains how I collect, use, store and protect personal information in connection with The Creative Cure, including Psychic & Mediumship Readings, Holistic Counselling, Art Therapy, workshops, enquiries and bookings.

Personal information is handled in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and, where applicable, the Health Records and Information Privacy Act 2002 (NSW).

Personal Information I Collect

The type of personal information I collect depends on how you interact with The Creative Cure and which services you use.

This may include your name, phone number, email address, booking and payment details, information provided through contact or booking forms, and other information you choose to provide when making an enquiry or attending a session.

For Holistic Counselling and Art Therapy, I may also collect information relating to your personal circumstances, wellbeing and health where it is relevant to the service I am providing. This may include information provided on an intake form or discussed during a session.

I only collect information that is reasonably necessary for providing my services, communicating with you and managing my business and client records.

How I Collect & Use Your Information

I may collect personal information when you contact me, make a booking, complete a form, attend a session or workshop, purchase a service, or communicate with me by phone, email or through this website.

I use this information to respond to enquiries, manage bookings and appointments, provide my services, maintain appropriate client records, process payments and communicate with you about your booking or service.

For Holistic Counselling and Art Therapy clients, information collected through intake forms and during sessions may also be used to help me understand your circumstances and provide appropriate support.

I will not use your personal information for purposes unrelated to the reason it was collected unless you have given permission or its use is otherwise permitted or required by law.

Disclosure of Personal Information

I respect the privacy of the information you share with me and do not sell or rent your personal information to third parties.

Personal information may be shared with service providers where necessary to operate The Creative Cure, such as website, booking, payment or technology providers. I only share information where it is reasonably necessary for the service being provided.

Information may also be disclosed where you have given your consent, where I am required or authorised to do so by law, or where there is a serious concern for your safety or the safety of another person.

Information shared during Holistic Counselling and Art Therapy sessions is treated confidentially, subject to any legal or safety-related obligations that may apply.

Security of Personal Information

I take reasonable steps to protect the personal information I hold from loss, misuse, unauthorised access or disclosure.

Paper client records are stored securely in a lockable filing drawer. Digital records, including intake forms and session notes where applicable, are stored electronically in private folders with access restricted to me.

I only keep personal information for as long as it is required for my business, professional or legal obligations. When information is no longer required, I take reasonable steps to securely dispose of or delete it.

While I take reasonable steps to protect information provided electronically, no method of transmitting or storing information online can be guaranteed to be completely secure.

Access To Your Personal Information

You may contact me if you would like to request access to the personal information I hold about you or if you believe any of your information is incorrect or needs to be updated.

I will take reasonable steps to respond to your request and, where appropriate, correct or update the information I hold.

In some circumstances, there may be legal or professional reasons why access to particular information cannot be provided. If this applies, I will explain the reason where I am able to do so.

Website & Cookies

When you visit The Creative Cure website, some information may be collected automatically through the website and its associated services. This may include information about how you use the website, your browser or device and the pages you visit.

The website may use cookies and similar technologies to help the website function, remember preferences and understand how the website is being used.

When you make an enquiry, book a service or make a purchase through the website, the information you provide may be processed through the website and the services used to manage bookings, payments and communication.

You can usually manage or disable cookies through your browser settings, although some parts of the website may not function correctly if cookies are disabled.

Privacy Requirements & Complaints

If you have a question or concern about how your personal information is collected, stored or used, please contact me through The Creative Cure.

If you believe your privacy has been breached, please contact me so I can look into the matter and respond to your concerns.

If you are not satisfied with the response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner or another relevant privacy authority.

Last Updated October 2026